Privacy Policy

Section 01

Who We Are

Truly Scrumptious Oxford is a catering business based in Oxford, run by Jamie Forbes. When this policy says "we", "us" or "our", it means Truly Scrumptious Oxford.

We are responsible for the personal information you share with us through this website, by email or by phone. This policy explains what we collect, why, and the choices you have.

Section 02

What We Collect

We only collect the information we need to answer your enquiry and cater your event.

• Enquiry forms: your name, email address, phone number, event date, guest numbers, budget, the type of catering you're interested in, dietary requirements and anything else you choose to tell us.
• Emails and calls: whatever you share with us when you get in touch directly.
• Our "Ask Truly" chat assistant: the messages you type into the chat window.
• Website analytics: if you accept cookies, general information about how you use the site, such as the pages you visit, your approximate location (town or region) and the type of device you use.
• Technical information: like all websites, our hosting provider automatically records basic information such as your IP address when you visit, to keep the site secure and running.

Section 03

How We Use It

We use your information to:

• Reply to your enquiry and prepare a menu and quote for you.
• Plan, prepare and deliver your event if you book with us.
• Send invoices and keep the business records we are required to keep by law.
• Understand how visitors use our website so we can improve it (only if you accept analytics cookies).

Under UK data protection law we must have a lawful reason for using your information. Ours are: taking steps at your request before a booking, and carrying out our agreement with you once you book; complying with legal obligations such as tax and accounting rules; and your consent for analytics cookies and for any health information you share with us (see below).

Section 04

Allergies & Dietary Needs

Details about allergies, intolerances and some dietary requirements can count as health information, which the law treats as especially sensitive. We only ask for it so we can feed you and your guests safely.

• We only use it to plan and prepare your food.
• We only share it with the team members preparing and serving your event.
• By telling us about allergies or dietary needs, you consent to us using that information for this purpose. You can withdraw this consent at any time, but we may then be unable to cater safely for the person concerned.

Section 05

Who We Share It With

We use a small number of trusted services to run this website. They only handle your information to provide their service to us:

Some of these providers are based in, or store data in, the United States. Where information leaves the UK, it is protected by safeguards recognised under UK law, such as the UK–US data bridge or approved contract terms.

We may also share information if we are required to by law.

Section 06

How Long We Keep It

• Enquiries that don't lead to a booking: up to 2 years, in case you get back in touch, then deleted.
• Bookings and invoices: 6 years after the end of the financial year, as required by UK tax rules.
• Allergy and dietary details: only as long as needed for your event, unless you ask us to keep them for future bookings.
• Website analytics: kept by Google for no longer than 14 months.

Section 07

Cookies

Cookies are small files a website saves on your device. We only use analytics cookies if you tap "Accept" on our cookie notice. If you choose "No thanks", no analytics cookies are set. You can change your choice at any time using the "Cookie settings" link at the bottom of every page.

The last two are stored only on your own device and are never sent to us or anyone else.

Section 08

Your Rights

Under UK data protection law you have the right to:

• Ask for a copy of the information we hold about you.
• Ask us to correct anything that's wrong or incomplete.
• Ask us to delete your information, where we don't need to keep it for legal reasons.
• Object to, or ask us to limit, how we use your information.
• Ask us to pass your information to another organisation.
• Withdraw your consent at any time, where we rely on it.

To use any of these rights, just email us. There's no charge, and we'll respond within one month.

Section 09

Contact & Complaints

If you have any questions about this policy or how we use your information, please get in touch:

• By email: info@tsoxford.co.uk
• By phone: 07949 167 324
• Via our online enquiry form

If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk or on 0303 123 1113. We'd appreciate the chance to put things right first, so please contact us before going to the ICO.